PC
BASED WINDOWS XP EMBEDDED
(General)
Why do I get
“Fail to Check Database” when I try to
launch DVR Main?
This error
occurs if there isn't any database created
on the DVR or if the Database got corrupted.
Fix1:
Please log into DVR Settings, then go
to”DISK TOOL”, create volumes on the HDD.
(Please use 5 volumes less than maximum).
Fix2: If
your DVR was working and this error occurs,
please go to the DVR Folder and open DBTOOL,
this is where your database information is
kept. Please ensure all drive state is Ok
and all field matches. |
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When I launch DVR Main,
all my camera screen is black, what is the cause of
this?
This is a conflict between
the DVR video and the VGA Graphics card video.
Fix1: Please update
your graphics card drivers from the appropriate website
and re-install DVR software.
Fix2: Please check
the version of your DVR software; please ensure that you
are using DVR Software V12.06, for graphics card with
128MB of RAM or higher.
Why do I receive “Fail to
Initialize Display” error when my computer starts or
when I launch DVR Main?
This is graphics related or
the DVR Main is launched twice.
Fix1: Check your
graphics properties and ensure your graphics card driver
is install correctly, or re-install your graphics card
driver (VGA).
Fix2: Please check
and ensure that your DVR Main is not listed in “Auto
Startup” in the DVR Settings and the Startup folder in
Windows.
I've upgraded my DVR
system, now when I try to launch I receive “Fail to
check database”, what is causing this error?
This is because you've
changed your recording database, it is not recommended
to upgrade your software unless directed by a Videon
Technician.
Fix1: Please log
into DBTOOL and clear all saved information, then delete
or reformat your recording drive. Once that is done log
into DVR Settings and Disk Tool to create volumes.
Fix2: Please
un-install the upgraded software and re-install the
original software and consult Videon Technical support
for further diagnostics.
When I launch DVR Main it
makes a double beeping sound, what and why am I
receiving this sound?
This is your Video Loss
notification sound; this notifies the users that one of
the cameras is disconnected.
Fix: Please log into
DVR Settings / Camera, under the General tab please
uncheck Video Loss notification for all cameras.
When I insert my DVR card,
my system does not boot up, is there something wrong
with this card?
No, your motherboard PCI
slot might not be compatible, or the DVR Auto Watchdog
cable is incorrectly connected.
Fix1: Please change
PCI slot and try other slots on the motherboard.
Fix2: Please unplug
the Auto Watchdog from the motherboard and ensure that
you are connecting the cable to the “RESET” led on the
motherboard.
Fix3: If both
methods fail please contact Videon Technical Support.
Can I install my DVR
software on Windows Vista?
Yes, our DVR Software are
Windows Vista Compatible, please ensure you are using
DVR Software V12.06.
Can I install my DVR
Software on any branded computers?
Dell is the only branded
computer that is compatible with our DVR Software,
Compaq, IBM, and HP is not compatible with our DVR
software.
I'm trying to install my
DVR software on Window 98, it doesn't seem to be
working, what can I do to fix this problem?
Windows 98 is not longer
supported by Videon, as well as DVR software versions
prior to DVR v.5.02.
PC BASED WINDOWS XP EMBEDDED
(Networking)
What ports do I need to
open to view my DVR Server from a remote location?
The ports required are;
What are the steps
required to setup my DVR in order for me to view it from
home or anywhere over the Internet?
Please visit
http://www.watchnetdvr.com please read the manual
listed on the main page “How to put the DVR Online”.
My Internet IP keeps
changing, I do not have a static IP, and how can I keep
a constant connection to my DVR Server?
Please visit this free DNS
server website for more information
http://www.dynamicdvr.com
Please review site,
register a code (which should be 10 characters or less),
please read the manuals listed on the site under “DVR
Setup”, “Client Setup”, and “Router Setup”.
I'm
registered on
http://www.dynamicdvr.com I input my code, it shows
my IP address but I cannot connect, how can I see my
cameras?
Please ensure
that “Last updated” matches the current date and time.
Please ensure
that your TCP ports are forwarded in your router,
specifically (TCP port 80).
Please ensure
TCP port 80 is not restricted by your ISP (Internet
service provider).
Please ensure
that your DVR computer is powered on.
Please ensure
that your DVR has Internet connection.
I've check all the
settings and everything checked out but I still can't
connect, is there something I'm missing?
The router or software
firewall or Windows Firewall is blocking access, please
check with your router company for assistance in
forwarding ports and double check your DVR computer for
any firewall settings.
Why is it whenever I try
to connect to my DVR, my router page shows up?
Your router is using TCP
port 80 for remote connection, please change this
settings in your router and have the ports forwarded
directly to the DVR computer.
I was
able to connect to my DVR in the past, now for some
reason it gives me an error “Page cannot be displayed”,
what is causing this and what can I do to resolve this
problem?
The local IP address of
your DVR might have changed; please check your local IP
address (e.g. 192.168.X.X)
Check your Router
configuration and confirm that the ports are forwarded
to the correct IP address |
